Help & guides
Practical answers, helpful guides, and a real person when you need one.
Find your feet and plan your next step.
View guidesMake everyday website tasks easier.
Keep your services and account in order.
YOUR CLIENT SPACE
Your services, invoices, and support—all in one place.
Knowledgebase / Domain Management
Practical how-tos and helpful explanations. Find a guide and take your next step with confidence.
Domain Management
DNS changes can show up at different times because networks cache earlier settings. Some changes appear quickly; nameserver changes can take 24–48 hours or occasionally longer. We check the connection and timing…
Updated
Read the guide →Domain Management
A domain transfer moves who manages your registration. A hosting migration moves your website files, databases and possibly email. We coordinate both when needed, keeping existing connections in place until the move…
Updated
Read the guide →Domain Management
Yes. You remain the registered domain holder. We handle the settings, connections and renewal care with your approval. You can ask for help or request a transfer; registry eligibility rules still apply.
Updated
Read the guide →Domain Management
We help keep renewals on track with checks, reminders and support. Keep your billing details current and make sure renewal payments are completed. You can review the expiry date and renewal options…
Updated
Read the guide →Domain Management
Nameservers decide where your domain gets its DNS answers.
Updated
Read the guide →Domain Management
For many extensions, you unlock the domain and request an EPP or authorisation code from your current provider. The code authorises the transfer; share it only through the secure transfer process. Recent…
Updated
Read the guide →Domain Management
Domain registration contacts are separate from your billing profile.
Updated
Read the guide →Domain Management
Contact us promptly. Recovery options, timing and fees depend on the extension and how long the domain has been expired. Do not assume a late renewal will restore it immediately; we will…
Updated
Read the guide →Domain Management
Edit DNS at the provider your nameservers actually use, not an inactive copy of the zone.
Updated
Read the guide →Existing clients: use the client portal support form for help with your account and services.
