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Domain Management

How to change your domain nameservers

By Bryce Updated

Nameservers decide where your domain gets its DNS answers.

Before you start

Do not enter website IP addresses in nameserver fields. Keep a record of the old nameservers.

What to do

  1. Get the exact nameserver hostnames from the provider that will host your DNS.
  2. Make sure the new DNS zone contains your website and email records before switching.
  3. In the client portal, open the domain and look for Nameservers under Manage.
  4. Enter the supplied hostnames, save, and allow cached DNS to update.
  5. Test the website and email after the change.

Check the result

Check the domain nameservers and the individual records needed by your services.

If you need a hand

If the action is unavailable, ask support. Tell us if DNSSEC is enabled so outdated DS records do not break resolution.

Open a support request. Include the affected domain and what you tried. Leave out passwords, full payment details, and private keys.

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