Client Services
How to update your client profile
Keep your details current so billing messages and renewal reminders reach you.
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Knowledgebase / Client Services
Client Services
Practical how-tos and helpful explanations. Find a guide and take your next step with confidence.
Client Services
How to pay an outstanding invoice
Pay an unpaid invoice securely through your client portal.
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How to contact support through your client portal
A support ticket keeps your question connected to your account and services.
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How to reset your client portal password
Reset your client portal password without sharing it with anyone.
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How to manage your hosting services in the client portal
Use the portal for service details, billing and support; use DirectAdmin for website files and mailboxes.
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How to request a hosting plan change
Choose a package around what you need more of, rather than guessing.
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How to cancel hosting without cancelling your domain
Hosting and domain registration are separate. Stop only the service you intend to cancel.
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Read the guide →Still have a question?
Existing clients: use the client portal support form for help with your account and services.