Protect the information you cannot recreate and test how you would recover it.
What to do
- List files, databases, email and external data to protect.
- Ask about package coverage and retention rather than assuming unlimited history.
- Keep an additional copy separate from hosting where appropriate.
- Take an extra backup before major changes.
- Test recovery on a separate copy and record the steps.
Check the result
Know the latest successful backup date and restoration method.
If you need a hand
Do not leave archives in public website folders. Full storage, failed jobs and account deletion can affect local backups.
Open a support request. Include the affected domain and what you tried. Leave out passwords, full payment details, and private keys.