Restoring can replace newer files and data with an earlier version.
What to do
- Identify the correct site, date and included data.
- Back up the current site where possible.
- Choose Restore for the selected backup under Backups and Restore.
- Review the destination and options before confirming.
- Wait, clear relevant caches and test pages, login and forms.
Check the result
Confirm the intended recovery point and test shopping functions if applicable.
If you need a hand
Ask us before restoring a store database that received newer orders. Recovery can lose activity after the backup date.
Open a support request. Include the affected domain and what you tried. Leave out passwords, full payment details, and private keys.