Create a recovery point before changing your website.
What to do
- Find the correct site under Softaculous > All Installations.
- Choose Backup and include files and the database where offered.
- Add a description identifying the reason.
- Wait for successful completion before changing the site.
- Check Backups and Restore and download a private copy if needed.
Check the result
Confirm the archive covers the data you need and storage is available.
If you need a hand
An application backup may not include mailboxes or unrelated sites. Ask about importing an unlisted installation or another backup method.
Open a support request. Include the affected domain and what you tried. Leave out passwords, full payment details, and private keys.