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Client Services

How to contact support through your client portal

By Bryce Updated

A support ticket keeps your question connected to your account and services.

What to do

  1. Sign in and open Support, then Open Ticket or the new-ticket action.
  2. You can also open https://my.buildwithpurpose.ca/client/plugin/support_manager/client_tickets/add/.
  3. Choose the department and a specific subject. Identify the domain or service, the error and when it began.
  4. Include what you already tried. Attach a screenshot with private information hidden, then submit.
  5. Reply within the same ticket when you have more details.

Check the result

Check for a ticket reference and review replies in the support list.

If you need a hand

If you cannot log in, use our website contact page and explain that you need account access help. Do not send login passwords.

Open a support request. Include the affected domain and what you tried. Leave out passwords, full payment details, and private keys.

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