Pay an unpaid invoice securely through your client portal.
What to do
- Sign in and open Billing or Invoices.
- Select the unpaid invoice and review the service, currency, amount and due date.
- Choose Pay or Make Payment, select the invoice if asked, and choose an available payment method.
- Complete the payment once and wait for its confirmation.
- Return to the invoice list and download the invoice or receipt where available.
Check the result
A completed payment should reduce the balance or mark the invoice paid. Pending gateway or bank payments may need time to clear.
If you need a hand
If money was taken but the invoice remains unpaid, send support the invoice number and payment reference. Avoid paying a second time before we check.
Open a support request. Include the affected domain and what you tried. Leave out passwords, full payment details, and private keys.