Skip to content
Help & guides
Client login

YOUR CLIENT SPACE

Good to have
you back.

Your services, invoices, and support—all in one place.

← Knowledgebase & guides

Where should I install my Softaculous app?

Decide whether your app belongs on your main domain, a subdomain or a folder.

Before you start

Check for an existing website before installing anything. A second app needs its own location.

What to do

  1. Use your main domain for the website visitors should see first. Leave In Directory empty only if that location has no existing website.
  2. Use a folder such as gallery for a separate app at yourdomain.ca/gallery. Enter the folder name without a leading slash.
  3. For a subdomain such as photos.yourdomain.ca, create it in DirectAdmin first, connect its DNS and certificate, then select it in Softaculous.
  4. Confirm the final address shown by the installer before installing.

Check the result

Visit the chosen address after installation. Moving an app later can require changes to its settings and database; ask us before dragging folders around.

If you need a hand

Open a support request with your domain and the message you see. Please leave out passwords and private account information.

Did you find this useful?

Your feedback helps me make these guides better.

One question answered. What's next?

Back to the knowledgebase →
Good websites. Real conversations.

Let's talk

Let's talk about your next idea.

Big idea or small question? Tell me a little about it. We’ll find a good next step together.

Name, email, topic and message are required.

How would you prefer a reply?

Please leave out passwords and sensitive information.

I'll use these details to reply to your enquiry.

A little momentum for your next idea

Start with purpose.
Save 25%.

Save 25% on your first year of annual shared hosting. For new client registrations.

Moving in? We'll help.

Free website migration and eligible domain transfer with your one-year shared hosting subscription.

Offer ends .

Explore the hosting offer →

New clients, annual shared hosting only. Migration requirements and domain transfer eligibility apply. Hosting and domains renew at standard rates. Monthly plans and WordPress Care are excluded.