Use the portal for service details, billing and support; use DirectAdmin for website files and mailboxes.
What to do
- Log in and open Services or the services list on your dashboard.
- Choose Manage beside the intended hosting package.
- Review its status, domain, billing term and renewal information.
- Use a control-panel login link where provided, or use the panel URL in your welcome message.
- Request a package change or other assistance through support if the needed action is not offered.
Check the result
Confirm the correct service before making a change. A domain registration and hosting can appear as separate services.
If you need a hand
For pending or suspended services, check invoices and account messages. Activation may require processing or manual review.
Open a support request. Include the affected domain and what you tried. Leave out passwords, full payment details, and private keys.