Reset a mailbox password through the hosting panel.
What to do
- Sign in to DirectAdmin with hosting credentials.
- Select the domain and open E-mail Accounts.
- Find the mailbox and choose its edit or password action.
- Set and save a strong replacement password.
- Update the saved password in all mail apps using that mailbox.
Check the result
Sign in to webmail with the full address and new password; messages should remain.
If you need a hand
If you cannot access DirectAdmin, request account recovery through support. The mailbox and hosting passwords are separate.
Open a support request. Include the affected domain and what you tried. Leave out passwords, full payment details, and private keys.